ck777 Privacy Policy

ck777 is committed to protecting the privacy and personal data of all players and visitors. This Policy applies to all personal data processed by ck777 in connection with the operation of the Platform, including data collected through the website, mobile interface, live chat support, email correspondence, and payment processing systems.

This Policy should be read alongside the ck777 Terms and Conditions and the Responsible Gaming Policy, which together constitute the full agreement governing your relationship with ck777.

ck777 serves players primarily located in Bangladesh and processes all personal data in Bangladeshi Taka (BDT / ৳) transactional context. All support communications and privacy-related correspondence are conducted in English.

If you have any questions about this Policy or about how ck777 handles your personal data, please contact us at [email protected] before using the Platform.

ck777 collects only the personal data that is necessary to provide, secure, and improve the Platform. We do not collect data speculatively or beyond what is required for the purposes described in this Policy. The categories of data we collect are as follows:

2.1 Registration Data. When you create a ck777 account, we collect: full name, date of birth (for age verification), email address, mobile phone number (used for account security and bKash/Nagad payment linkage), and a self-selected username and password (the password is stored in hashed form — it is never readable by ck777 staff).

2.2 Identity Verification (KYC) Data. To comply with age verification requirements and to process withdrawals above specified thresholds, we may request: a copy of your National Identity Card (NID), passport, or other government-issued photographic identification; a recent utility bill or bank statement confirming your residential address; and, in certain cases, documentation evidencing the source of funds. KYC documents are stored in an access-controlled secure environment and are deleted in accordance with the retention schedule in Section 7.

2.3 Financial Transaction Data. We record details of all deposits and withdrawals processed through your account, including: the payment method used (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank), transaction reference numbers, amounts in BDT, timestamps in BST (UTC+6), and transaction status. We do not store full payment card numbers; card data is tokenised and handled exclusively by our PCI-DSS compliant payment processing partners.

2.4 Gaming Activity Data. We maintain logs of all betting and gaming activity conducted through your account, including: game titles played, bet amounts, outcomes, session durations, and responsible gaming tool activations (e.g., deposit limit settings, self-exclusion requests). This data is used for account management, dispute resolution, responsible gaming compliance, and fraud prevention.

2.5 Technical and Device Data. When you access the Platform, our servers automatically collect: IP address, device type and operating system, browser type and version, referring URL, pages visited, time and duration of visits, and session identifiers. This data is used for security monitoring, fraud detection, and aggregate analytics to improve Platform performance.

2.6 Communications Data. If you contact ck777 via live chat, email, or WhatsApp, we retain records of those communications for quality assurance, training, dispute resolution, and compliance purposes.

ck777 uses your personal data only for the purposes set out below. We do not use your data for automated profiling that produces legal or similarly significant effects without human oversight.

Marketing Communications. ck777 may send promotional communications (bonus offers, new game announcements, seasonal promotions) to registered players via email or in-platform notification. You may opt out of marketing communications at any time by contacting [email protected]. Opting out of marketing communications does not affect transactional notifications, which are necessary for account operation.

ck777 processes your personal data on the following legal bases:

• Contractual necessity: Processing that is required to fulfil our agreement with you — including account creation, payment processing, and game delivery — is carried out on the basis that it is necessary to perform the contract between you and ck777.
• Legal obligation: Certain processing activities — including KYC verification, AML record-keeping, and responsible gaming monitoring — are carried out because they are required by applicable legal and regulatory obligations.
• Legitimate interests: Processing for fraud prevention, account security, Platform analytics, and general business improvements is carried out on the basis of ck777's legitimate interests, provided those interests are not overridden by your rights and interests as a data subject.
• Consent: Where we send marketing communications or use non-essential cookies, we rely on your consent, which you may withdraw at any time without affecting the lawfulness of processing carried out before withdrawal.

ck777 does not sell, rent, or trade your personal data. We share your data only in the limited circumstances described below, and only to the extent strictly necessary for each purpose:

• Payment processors: To process deposits and withdrawals, we share the minimum necessary financial data with our payment processing partners (including the operators of bKash, Nagad, Rocket, Upay, Visa/Mastercard networks, and licensed banking partners). These partners operate under their own privacy policies and are bound by contractual data protection obligations with ck777.
• Game software providers: To deliver casino games, session data may be passed to certified game providers such as Pragmatic Play, Evolution Gaming, Ezugi, Habanero, Spadegaming, NetEnt, and Microgaming. These providers process data solely for game delivery and RNG audit purposes.
• Identity verification services: Where automated KYC verification tools are used, identity document images may be processed by a third-party verification provider under a strict data processing agreement.
• Fraud and AML screening: Transaction data may be cross-referenced against fraud detection and AML databases operated by vetted third-party compliance technology providers.
• Legal authorities: ck777 will disclose personal data to law enforcement agencies, courts, or regulatory authorities where required to do so by applicable law, court order, or regulatory directive. We will notify affected players of such disclosures where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of all or substantially all of ck777's assets, your personal data may be transferred to the successor entity, subject to equivalent data protection obligations.

ck777 uses cookies and similar technologies (such as local storage tokens and session identifiers) on the Platform. Cookies are small text files stored on your device that help us recognise returning visitors, maintain session security, and understand how the Platform is used.

Essential cookies are necessary for the Platform to function. They include session authentication tokens that keep you logged in during a session, CSRF protection tokens that prevent cross-site request forgery attacks, and preference cookies that remember your language and display settings. Essential cookies cannot be disabled without preventing core Platform functionality.

Analytics cookies collect aggregated, anonymised data about how players navigate the Platform — which pages are visited most, where sessions end, and how long pages are viewed. This data is used solely to improve Platform design and performance. ck777 uses first-party analytics tools; we do not use Google Analytics or other third-party analytics platforms that transfer data outside the Platform.

Advertising and behavioural tracking cookies are not used on the ck777 Platform. We do not participate in any cross-site advertising networks or allow third-party advertising cookies to be set on your device through our Platform.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from logging in to your account. Instructions for managing cookies in commonly used browsers are available through the browser provider's own help documentation.

ck777 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention schedule applies:

When the applicable retention period expires, personal data is securely deleted or anonymised in accordance with our data disposal procedures. Anonymised data (from which you cannot be identified) may be retained indefinitely for statistical and analytical purposes.

ck777 takes data security seriously and implements a layered set of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure.

Technical measures include: 256-bit SSL/TLS encryption for all data in transit; AES-256 encryption for sensitive data fields stored at rest; industry-standard bcrypt hashing for all stored passwords; strict role-based access controls limiting data access to authorised personnel with a demonstrated operational need; regular penetration testing by independent security professionals; intrusion detection and real-time alerting systems; and automated anomaly detection on financial transactions.

Organisational measures include: mandatory data protection training for all staff with access to personal data; a documented incident response plan; a data breach notification procedure (affected players will be notified without undue delay where a breach poses a risk to their rights or interests); and annual internal audits of data handling practices.

Despite these measures, no system can guarantee absolute security. If you believe your ck777 account has been compromised, contact our support team immediately at [email protected] so that we can take immediate protective action.

As a data subject, you hold the following rights in relation to the personal data that ck777 holds about you. To exercise any of these rights, submit a written request to [email protected] with the subject line "Data Subject Request" and your registered account username. We will acknowledge your request within 5 business days and respond substantively within 30 calendar days.

Where ck777 is unable to fulfil a data subject request — for example because a legal obligation requires us to retain the data — we will explain the reason clearly in our response. ck777 does not charge a fee for handling data subject requests in ordinary circumstances.

ck777 is strictly an adults-only platform. Access is prohibited for any individual under 21 years of age. We do not knowingly collect personal data from persons under 21.

Age verification is a mandatory step in the ck777 account verification process. If ck777 discovers or reasonably suspects that an account is held by a person under 21, the account will be immediately suspended, all pending transactions will be cancelled, and any personal data collected will be deleted as promptly as legally permissible.

Parents and guardians in Bangladesh are encouraged to use parental control software to prevent minors from accessing online gambling platforms. If you believe a minor has accessed ck777, please contact us immediately at [email protected].

The ck777 Platform may, from time to time, contain references to third-party services such as payment providers (bKash, Nagad, Rocket, Upay) or game software studios. Where the Platform interface redirects you to a third-party environment — for example, a bank's mobile application to complete a payment — that third party's own privacy policy governs the processing of your data within their environment.

ck777 is not responsible for the privacy practices, content, or data security measures of any third-party service, application, or website, even where a link or integration is present within the Platform interface. We encourage you to review the privacy policies of any third-party service you use in connection with your ck777 account.

ck777 does not embed third-party social media widgets, advertising pixels, or external tracking scripts on the Platform that would allow third-party companies to collect your data without your knowledge.

ck777 reviews this Privacy Policy periodically and may update it to reflect changes in our data practices, legal obligations, or Platform features. When material changes are made to this Policy, we will notify registered players by displaying a prominent notice on the Platform upon next login and, where practicable, by sending an email notification to the registered address on the account.

Minor updates — such as typographical corrections, clarifications that do not alter the substance of a provision, or updates to reflect changes in payment partner or game provider names — may be made without prior notice to players.

The "Last updated" date at the top of this Policy will always reflect the date of the most recent revision. The version of the Policy in effect at the time you use the Platform governs our data processing activities in relation to that use.

Your continued use of the Platform following the effective date of any material revision constitutes your acceptance of the updated Policy. If you do not accept the revised Policy, you must cease using the Platform and may request closure of your account in accordance with the ck777 Terms and Conditions.

The current version of this Policy is always accessible at ck777.bar/privacy-policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way ck777 handles your personal data, please contact the ck777 privacy team using the following channels:

• Email: [email protected] — please use the subject line "Privacy Query" or "Data Subject Request" for faster routing
• Live Chat: Available 24/7 directly within the Platform after login
• WhatsApp: Contact number displayed in-app after login
• Response time: We acknowledge all privacy-related requests within 5 business days (BST, UTC+6) and aim to provide a full response within 30 calendar days

For responsible gaming concerns — including requests to set deposit limits, activate a cooling-off period, or initiate self-exclusion — please visit our dedicated Responsible Gaming page, which includes step-by-step guidance and links to independent support organisations available to players in Bangladesh.